2026 State of Energy and Utilities

Utilities are balancing affordability, customer risk and grid reliability amid accelerating digital adoption and rising electricity demand. As fraud tactics evolve and AI-driven load growth reshapes planning assumptions, these pressures are increasingly intersecting across the customer lifecycle.

Experian’s 2026 State of Energy & Utilities Report provides context to help utilities assess where risk is emerging, understand how these forces intersect, and plan responsibly across regulated and deregulated markets.

In the report, you’ll find:

• How affordability challenges and arrears are shaping customer risk
• Where digital transformation is expanding both efficiency and exposure
• How fraud is evolving across onboarding, billing and collections
• What AI-driven electricity demand means for grid planning

Designed for energy and utilities leaders, the report connects market structure and economic signals to support informed planning and risk management.

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Read the full report for all the insights by simply clicking the button.